Returns Policy


We understand that you might need to return something to us for a number of reasons. Please Contact Us prior sending anything back.  Returned items must be packed carefully and sent via tracked postage or courier to ensure the goods are received and qualify for replacement or refund. If a refund is appropriate, your refund will be processed in the original payment format as your purchase was made within 30 days of the initial return request received via email. All returned products will be credited to the original purchasers including GST but excluding courier charges. You will be notified via email to the address listed on your account when the transaction has taken place.

  1. The item arrived damaged or missing parts
    • All orders leave our warehouse in brand new undamaged condition. If your item arrives damaged or missing parts, we will gladly replace it or fix it for you and compensate you for any return shipping costs you incur if you need to return the item to us. Please send us a copy of the receipt for any shipping costs you incur.
    • All claims for damaged items must be made within 2 business days of receiving your order. To help you as quickly as possible, it is important that you open your order as soon as you get it, and notify us immediately if there is any damage.
    • Please take photographs of any damage and send them to us before sending the item back. We need to report damage to our, delivery courier prior to arranging a return.
       
  2. The item is faulty
    • We proudly supply high quality products and your purchase automatically comes with the protections you would expect, backed up by Consumer Law. Also all of our products are fully backed by respective manufacturer warranty‘s.
    • Should your product be faulty, please contact us so we can ensure the correct process for having the fault rectified under the manufacturer warranty is followed through. Depending on the manufacturer’s warranty terms and requirements, we will either repair or replace it for you. In short we will work with you to come up with the best possible solution.​